Customer Service
Does proactive outreach help businesses renew their licenses on time?
Can letters, emails and text messages help residents switch to a cheaper electricity supplier?
Can residents transform government paperwork?
How can we improve how residents get and use housing vouchers?
Can photos pave the way for resident engagement?
How do we make homeowner assistance accessible to DC’s residents?
Can reframing invitations increase attendance at workshops?
How do we make civic engagement accessible for residents?