Stronger Evidence for a Stronger DC
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Customer Service

Customer Service

How can tailored outreach materials help SNAP customers access transit discounts?

Does proactive outreach help businesses renew their licenses on time?

Can residents transform government paperwork?

How can we improve how residents get and use housing vouchers? 

Can letters, emails and text messages help residents switch to a cheaper electricity supplier?   

How do we make homeowner assistance accessible to DC’s residents?

Can reframing invitations increase attendance at workshops?

How do we make civic engagement accessible for residents?

Can photos pave the way for resident engagement?